Question 1

How long does it take to get matched with a therapist?

Accepted Answer

We aim to review your matching form and get back to you within 24 to 48 hours. Please note that our administrative team operates during standard business hours, so forms submitted on weekends or statutory holidays will be reviewed on the next business day.

Question 2

How will I be contacted with my match results?

Accepted Answer

It’s entirely up to you. In our matching form, you can select whether you prefer to be contacted by phone or by email.

Question 3

How do you decide who the best match is for me?

Accepted Answer

We don’t use automated algorithms. Every single matching form is personally reviewed by our Clinical Director, Nick Fink. Nick carefully considers your specific needs, the goals you want to work on, your availability, and any identity preferences you’ve shared to pair you with the therapist whose clinical focus and lived experience best align with your life.

Question 4

Will I be given more than one therapist match?

Accepted Answer

Typically, we will recommend one therapist from our team who best fits the criteria you’ve provided. We may include a secondary recommendation if our Clinical Director feels more than one therapist closely aligns with your needs.

Question 5

Can I ask for different options if I’m not sure about my match?

Accepted Answer

Absolutely. If you review the therapist profile(s) we send and/or have an initial consultation with them and feel they aren't quite what you are looking for, just let us know! We are more than happy to send you additional therapist recommendations to ensure you're well-supported.

Question 6

What happens if I start sessions and realize it’s not the right fit?

Accepted Answer

The relationship you have with your therapist is one of the most important parts of therapy, and there are never any hard feelings if a connection doesn't feel quite right. If you decide after a consultation or a few sessions that you'd prefer a different style, just reach out to us. We will seamlessly remap your care and match you with another therapist on our team so you don't have to start the whole process over from scratch.

Question 7

Where is Mantra Psychotherapy located?

Accepted Answer

Mantra Psychotherapy is a virtual clinic, based in Toronto, Ontario. Our sessions are typically done over video call, but phone sessions can be done at the client's request.

Question 8

How much does a typical therapy session cost?

Accepted Answer

For individual (1 on 1) therapy sessions, our fees range from $130 to $175 per 50-minute session. For couples/partners therapy sessions, our fees range from $210 to $250 per 75-minute session.

Question 9

How are sessions conducted?

Accepted Answer

Our sessions are typically done over video call, but phone sessions can be done at the client's request. We do not offer in-person services at this time.

Question 10

What platform do you use for sessions?

Accepted Answer

We use Jane App for all of our virtual therapy sessions. Jane App is a secure telehealth platform that is healthcare (PHIPA) compliant.

Question 11

What should I expect in my first therapy session?

Accepted Answer

In your first session, your therapist will spend time getting to know you and your history. They will ask questions about your presenting issue(s) and explore your goals and how they can support you in reaching these goals.

Question 12

Are your services covered by insurance?

Accepted Answer

Most often, yes. Since all of our therapists are registered with the College of Registered Psychotherapists of Ontario (CRPO) or the Ontario College of Social Workers and Social Service Workers (OCSWSSW), their services are usually covered by extended health insurance plans. However, we always advise you to check your specific plan to ensure that the therapist you choose to work with is covered.

Question 13

Do you offer direct billing to insurance?

Accepted Answer

Some of our therapists can offer direct billing to certain insurance providers. However, most therapists collect payment via e-transfer or credit card, and a receipt is given for you to submit to your insurance provider.

Question 14

Do your therapists offer a reduced rate (e.g., sliding scale)?

Accepted Answer

Sliding scale rates can be discussed with the therapist during your free 15-minute consultation. Each therapist's sliding scale fee range is different, and sliding scale fees are based on the client's financial need. Please note that therapists typically have a fixed number of sliding scale slots.

Fill out our Therapist Matching Form to get started.

Clinical Director: Nick Fink, Registered Psychotherapist

The People Behind Your Care

Nick Fink, MA, RP

David Da Silva, MSW

Nadia Mehdizadeh Jafari, MA

Lucia Beram, MA

Matthew Mascioli, MA, RP

Tyler Fleming

Natasha Brown, MA

What to Expect When Starting Therapy

Final Session — Closing the Chapter

Sessions 3 & Beyond — Doing the Work

Sessions 1 & 2 — Getting to Know You

Your Initial Consultation — Free 15 Minute Call

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